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Terms and Conditions

ENDNGO

TERMS AND CONDITIONS

MARKOEU OÜ  |   Effective: 06 April 2026

1. Identification of the Company

MARKOEU OÜ is a private limited company incorporated under the laws of the Republic of Estonia with the registry code 17421421, registered address: Harju maakond, Tallinn, Pirita linnaosa, Lodjapuu tee 101, 12113, Estonia (“Company”). The Company operates the e-commerce platform “endngo” available at https://endngo.com (“Website”).

For the purposes of Regulation (EU) 2022/2065 (Digital Services Act), the single point of contact for users and support is: [email protected]. Legal correspondence: [email protected]. 

2. Definitions

The following terms have the following meanings throughout these Terms:

  • “Business User” means a User (whether a legal person or a natural person) acting in a commercial or professional capacity.
  • “Consumer” means a User who is a natural person acting for purposes outside their trade, business, craft, or profession, in accordance with Directive 2011/83/EU and the Estonian Law of Obligations Act (Võlaõigusseadus).
  • “Digital Product” means any Game Key, gift card, or prepaid code sold through the Website.
  • “EULA” means  the End-User Licence Agreement or Terms of Service of the relevant Platform Operator, binding on the User independently of these Terms.
  • “Game Key” means a unique alphanumeric activation code granting access to a video game, downloadable content (DLC), subscription, in-game currency, or gaming gift card on a third-party Platform Operator system (e.g. Steam, Epic Games Store, PlayStation Network, Xbox, Nintendo eShop, GOG, Ubisoft Connect, EA App).
  • “Game Removal” means the permanent removal or delisting of a game or digital content from a Platform Operator storefront.
  • “Key Revocation” means the withdrawal by a Platform Operator of a previously issued activation code.
  • “Order” means  a binding offer submitted by the User to purchase a Digital Product at the stated price.
  • “Platform Operator” means the third-party publisher, developer, or digital storefront whose terms of service govern the redemption and use of a Game Key.
  • “Pre-Order Key” means a Game Key purchased before the official release date of the associated product, delivered upon or shortly after release.
  • “User” (also referred to as “You”) means any natural or legal person who accesses the Website or purchases a Game Key.

3. Acceptance of Terms

3.1 Binding Effect

By accessing the Website, creating an account, or completing any purchase, the User unconditionally accepts these Terms and Conditions (“Terms”). If the User does not agree to any provision herein, they must immediately cease use of the Website.

3.2 Amendments

The Company may amend these Terms at any time. Material changes affecting the User’s rights or obligations will be notified to registered Users by email at least fourteen (14) days before the change takes effect. Publication of amended Terms on the Website, combined with continued use thereof, constitutes acceptance.

3.3 Language

These Terms are published in English. In the event any translation is made available, the English version shall prevail to the maximum extent permitted by applicable law.

3.4 Business Users and Consumers

Where the User is a Business User acting in a commercial or professional capacity, the Consumer protection provisions of these Terms,  including statutory withdrawal rights under Directive 2011/83/EU and any mandatory refund rights conferred solely by consumer protection law, shall not apply. Business Users agree that their use of the Website is subject to these Terms as modified by this clause.

4. Eligibility and Prohibited Jurisdictions

4.1 Age Requirement

The Website is available exclusively to individuals who have attained the age of eighteen (18) years, or the age of majority under the law applicable in the User’s jurisdiction of residence, whichever is higher. Legal entities may access the Website only through duly authorised representatives.

4.2 Legal Capacity

Users represent and warrant that they possess full legal capacity to enter into binding contracts. The Company does not knowingly contract with persons lacking legal capacity. If the Company becomes aware of a transaction concluded by a person lacking legal capacity, it reserves the right to cancel the Order and issue a refund.

4.3 Prohibited Jurisdictions

The Website is not available to individuals or entities who are resident in, incorporated in, or acting on behalf of parties located in jurisdictions subject to comprehensive international sanctions under EU Council Regulations, UN Security Council Resolutions, OFAC designations, or UK OFSI restrictive measures. The Company may implement automated geo-restriction measures without prior notice.

4.4 Prohibition on Location Masking

The use of virtual private networks (VPN), proxy servers, anonymisation tools, or any other means of concealing or misrepresenting the User’s true geographic location is strictly prohibited on the Website. Such use may enable circumvention of regional product restrictions, regional pricing, or sanctions screening controls. The Company reserves the right to cancel Orders placed via location-masking tools and to permanently suspend the associated account.

5. Account Registration, Security, and Inactivity

5.1 Registration Requirements

Certain functions of the Website, including the completion of purchases, require the creation of a User account. Users must provide accurate, current, and complete registration information, including a valid corporate-domain or personal email address. Accounts may not be transferred or assigned to third parties.

5.2 Single-Account Policy

Each User may maintain only one registered account. The creation of multiple accounts for the purpose of circumventing purchase limits, suspension decisions, identity verification requirements, or refund controls constitutes fraudulent conduct.

5.3 Credential Security

The User is solely responsible for maintaining the confidentiality of their account credentials. The Company recommends the use of strong, unique passwords and, where available, two-factor authentication (2FA). Suspected unauthorized access must be reported immediately to [email protected].

5.4 Security Communication Policy

The Company will NEVER contact Users to request their account password, full payment card number, one-time passcode, or any other security credential via any channel. Any such communication is a fraudulent third-party phishing attempt and should be disregarded. Report suspected phishing to [email protected].

5.5 Account Suspension and Termination

The Company reserves the right to suspend or permanently terminate any User account, without prior notice, in circumstances including:

  • Material breach of any provision of these Terms;
  • Provision of false, inaccurate, or misleading registration or identity verification data;
  • Fraudulent, abusive, or unlawful conduct in connection with the Website;
  • Initiation of chargebacks or payment reversals without legitimate grounds;
  • Triggering of the Company’s internal anti-fraud or AML monitoring thresholds;
  • Use of location-masking tools in violation of Section 4.4;
  • Creation of multiple accounts in violation of Section 5.2.

Where legally permissible, the Company will provide the User with a statement of the reasons for its  decision, in accordance with Article 17 of Regulation (EU) 2022/2065 (DSA). Users may appeal moderation decisions by contacting [email protected].

5.6 Account Inactivity

Accounts that remain entirely inactive (no login activity and no pending Orders) for a continuous period of thirty-six (36) months may be closed by the Company following at least thirty (30) days’ prior notice to the registered email address. Unredeemed store credits or promotional codes associated with a closed account will be forfeited on closure. This provision does not affect any statutory rights the User holds as a Consumer under mandatory applicable law.

6. Digital Products – Nature, Listings, and Delivery

6.1 Nature of Game Keys

Game Keys are non-tangible digital goods. Once a Game Key has been electronically delivered and revealed to the User, it is considered consumed and the transaction is complete. Each key is unique and single-use; it cannot be re-issued, duplicated, or replaced once redeemed on the Platform Operator’s system. Therefore, since Game Keys are digital content delivered instantly, by clicking the “Buy” or button, Consumer expressly consent to the immediate performance of the contract and acknowledge that it loses its right to a 14-day cooling-off period under the Estonian Law of Obligations Act. The 14-day statutory right of withdrawal does not apply to Business Users. All sales to Business Users are final once the key is delivered.

6.2 Product Information and Regional Restrictions

Each product listing on the Website specifies the applicable Platform Operator, supported region or territory, language, hardware system requirements (where available from the publisher), and any material conditions of use. The User is solely and exclusively responsible for verifying that the selected Game Key is compatible with their platform configuration, regional account, and hardware specifications before completing a purchase. Incompatibility with the User’s hardware, platform, or region does not constitute a defect and is not grounds for a refund where such restrictions were disclosed in the product listing.

6.3 Key Redemption Validity Periods

Certain Game Keys, including promotional codes, beta-access keys, and limited-period publisher offerings, carry an expiry date set by the Platform Operator, after which the key becomes permanently invalid regardless of whether it has been redeemed. Where an expiry date is known to the Company at the time of listing, it will be displayed on the product card. The Company is not liable for keys that expire as a result of the User’s failure to redeem within the applicable validity period. Unredeemed expired keys are not eligible for refund.

6.4 Pre-Order Keys

Pre-Order Keys are sold for products that have not yet been commercially released. Anticipated release dates are provided by the publisher and may be subject to change without prior notice to the Company. The Company does not guarantee release dates. In the event that a publisher permanently and definitively cancels a title for which Pre-Order Keys have been sold, and no alternative activation mechanism is made available by the publisher, the Company will offer a full refund to all affected Users. Pre-Order Keys that have been delivered following a commercial release are subject to the same non-refundability provisions as standard Game Keys.

6.5 Gifted Keys

Game Keys purchased for the purpose of gifting to a third party are subject to the same Terms as personal purchases. The User who completes the purchase is the party to the contract with the Company and is responsible for ensuring that the intended recipient meets the Platform Operator’s eligibility requirements. All refund or replacement entitlements arising from a gifted key transaction are exercisable exclusively by the purchasing User’s account.

6.6 Disclaimer of Affiliation

The Company is not affiliated with, endorsed by, officially partnered with, or acting as an agent of any Platform Operator referenced on the Website, including Valve Corporation, Sony Interactive Entertainment LLC, Microsoft Corporation, Nintendo Co. Ltd., Ubisoft Entertainment SA, or Electronic Arts Inc., unless expressly stated for a specific product. All third-party trademarks and brand names are the property of their respective owners.

6.7 Platform Discontinuation and Game Removal

The Company has no control over decisions by Platform Operators to discontinue services, remove games from their catalogues, or alter the features or availability of previously released content. Where a Platform Operator permanently removes a game or content from its catalogue within fourteen (14) calendar days of the User’s purchase, and the delivered Game Key thereby becomes permanently unredeemable through no fault of the User, the Company will assess a refund request submitted by the User within seven (7) calendar days of the User becoming aware of the removal. Game removals occurring more than fourteen (14) days after the date of purchase are not grounds for a refund.

6.8 Order Process and Contract Formation

The User’s submission of an Order constitutes a binding offer to purchase. The contract of sale between the Company and the User is formed upon the Company’s issuance of an electronic order confirmation. The Company reserves the right to decline any Order at its sole discretion, without obligation to state reasons.

6.9 Delivery

Game Keys are delivered electronically to the User’s account portal or registered email address, typically within two (2) hours of payment confirmation. The Company does not ship physical goods.

6.10 Delivery Failure

Where a Game Key is not delivered within twenty-four (24) hours of payment confirmation due to a fault attributable to the Company or its technical systems, the User will be notified by the Company within two (2) calendar days. In such circumstances, the User may cancel the Order without penalty and receive a full refund within fourteen (14) calendar days of notifying the Company of cancellation.

7. Pricing, VAT, Payments, and Currency

7.1 Pricing and Tax

All prices displayed on the Website are stated in Euros (EUR). All prices shown are exclusive of VAT. The Company is not currently VAT-registered. If the Company becomes VAT-registered, applicable VAT will be added and disclosed at checkout. If you are a legal person registered for VAT in an EU Member State (excluding Estonia), you must provide a valid VAT ID at checkout. In such cases, the reverse charge mechanism applies, and you are responsible for self-accounting for VAT in your jurisdiction.

7.2 Price Changes and Pricing Errors

Prices are subject to change without prior notice. The price displayed at the time of checkout and confirmed in the Order confirmation is the binding price for that specific Order. In the event of a manifest pricing error caused by a technical fault, data import failure, or typographic mistake, the displayed price is not binding on the Company. The Company may cancel the affected Order and issue a full refund, notifying the User promptly of the reason.

7.3 Reference Prices and Savings Claims

Where a “savings” or discount percentage is displayed, it reflects the difference between the current selling price and a reference price, which is typically the current standard retail price for the product on the relevant Platform Operator’s official storefront at the time of the comparison. Reference prices are updated periodically but may not reflect real-time changes. The Company makes no representation that its prices are the lowest available in the market and does not operate a price-match or lowest-price guarantee.

7.4 Currency and Foreign Exchange

The Website transacts in Euros (EUR). Where a User’s payment method is denominated in a currency other than EUR, currency conversion will be applied by the User’s payment service provider at the exchange rate and subject to the fees of that provider. The Company is not a party to such conversion and accepts no liability for exchange rate fluctuations or conversion fees imposed by the User’s bank or payment provider.

7.5 Promotional Codes

Promotional discount codes issued by the Company are subject to the following conditions unless expressly stated otherwise on the applicable promotion: (a) valid for a single use per registered account; (b) not combinable with other promotional offers; (c) of no cash or monetary value; (d) not applicable retrospectively to completed orders; (e) valid only within the stated validity period and for the stated product categories. The Company reserves the right to void any promotional code where it has been obtained through fraudulent means or in breach of these Terms.

7.7 Merchant of Record

MARKOEU OÜ acts as the sole merchant of record for all transactions concluded through the Website. Payment instructions will appear on the User’s payment statement under the Company’s registered legal name or its trading name “endngo”. This means that MARKOEU OÜ is the contractual counterparty to the User and is responsible for the sale, pricing, delivery, and customer support of all Digital Products. The Company sells Digital Products in its own name and on its own account and does not operate as a marketplace or agent for third-party sellers.

7.8 Payment Processing

All payments are processed through certified third-party payment service providers. The Company does not store, and does not have direct access to, the User’s full payment card number. The User warrants that they are the authorised holder or account owner of the payment method used and that sufficient funds or credit are available.

8. Sanctions Compliance

The Company complies with all applicable international financial sanctions regimes, including those administered by the European Union (EU Council Regulations), the Office of Foreign Assets Control of the United States Department of the Treasury (OFAC), the United Nations Security Council, and the United Kingdom Office of Financial Sanctions Implementation (OFSI). Users represent and warrant that they are not subject to, and are not acting on behalf of persons or entities subject to, any applicable sanctions designation. Breach of this representation will result in immediate Order cancellation and account termination, and may be reported to competent authorities.

9. Fraud Prevention, AML, and Compliance

The Company complies with Estonian and EU anti-money laundering and counter-terrorist financing legislation, including the MLTFPA, and applicable EU AML Directives. The Company operates transaction monitoring systems and reserves the right to request identity verification from Users before processing any Order. Transactions that cannot be satisfactorily verified may be cancelled. Full details of the Company’s compliance approach are set out in the AML and Compliance Statement published on the Website.

10. Permitted and Prohibited Use of Game Keys

Game Keys sold through the Website are intended exclusively for the User’s personal use in accordance with the applicable Platform Operator EULA. Without limiting the generality of the foregoing, Users must not:

  • Purchase Game Keys for the purpose of commercial resale or secondary market distribution without prior written authorisation from the Company;
  • Use Game Keys in any manner that violates the Platform Operator’s EULA;
  • Accumulate Game Keys or in-game currencies for speculative or investment purposes;
  • Use in-game features or mechanics in any manner prohibited by applicable law in the User’s jurisdiction.

11. Prohibited Conduct 

User must not:

  • Providing false, inaccurate, or misleading registration or identity verification data;
  • Using automated scripts, bots, crawlers, or scrapers to access the Website;
  • Conducting penetration testing or security assessment of the Website without prior written authorisation;
  • Introducing malware, ransomware, or other harmful code;
  • Creating multiple accounts to circumvent purchase limits or suspension decisions;
  • Initiating unjustified payment chargebacks or reversals;
  • Misrepresenting professional, media, or influencer status to obtain keys under false pretences;
  • Exploiting manifest pricing errors or promotional code vulnerabilities;
  • Conducting or facilitating transactions on behalf of sanctioned persons or entities;
  • Reproducing or scraping Website content without authorisation.

12. Refund and Cancellation

Refund and cancellation rights are governed exclusively by the Company’s Refund and Cancellation Policy, which is published at https://endngo.com/refund-policy and is incorporated into these Terms by reference. Users are required to review the Refund and Cancellation Policy prior to completing any purchase.

13. Data Protection

The collection, processing, and retention of personal data by the Company is governed by the Privacy Policy published at https://endngo.com/privacy-policy. The Company acts as a Data Controller within the meaning of Article 4(7) of Regulation (EU) 2016/679 (GDPR). The Privacy Policy is incorporated into these Terms by reference.

14. Intellectual Property

All intellectual property rights in and to the Website and its content are owned by or licensed to the Company. Users are granted a limited, personal, non-exclusive, non-transferable licence for personal non-commercial use only. Game Keys are subject to the intellectual property rights of the relevant Platform Operator and are governed by the applicable EULA. Full details are set out in the Intellectual Property Policy at https://endngo.com/ip-policy.

15. User Indemnification

The User agrees to indemnify, defend, and hold harmless MARKOEU OÜ, its director, officers, and agents from and against any and all claims, liabilities, losses, damages, penalties, fines, costs, and reasonable legal expenses arising out of or in connection with: (i) the User’s use of the Website or any Digital Product; (ii) the User’s breach of these Terms or any applicable law; (iii) the User’s violation of any Platform Operator EULA; or (iv) any false or misleading information provided by the User to the Company.

16. Disclaimer of Warranties

The Website and all Digital Products are provided on an “as is” and “as available” basis, without any representation or warranty of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free availability. The Company makes no warranty as to the continued availability of any game or content on any Platform Operator’s system.

17. Limitation of Liability

17.1 Aggregate Cap

The Company’s total aggregate liability to any Consumer arising out of or in connection with these Terms or any use of the Website shall not exceed the total amount actually paid by that Consumer  for the specific Order giving rise to the claim, or the sum of one hundred Euros (EUR 100), whichever is the greater. For Business Users or legal persons, the Company’s total liability for any claim arising from a purchase is limited to the actual amount paid for the specific Game Key in question. We are not liable for loss of business, lost profits, or indirect damages for any Business User. 

17.2 Excluded Categories of Loss

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of revenue, loss of profits, loss of data, loss of goodwill, or loss of business opportunity, arising in connection with the use of the Website, regardless of the theory of liability and whether or not the Company has been advised of the possibility of such damages. The Company is not liable for losses arising from: (a) Platform Operator decisions to revoke Game Keys, discontinue services, or remove content; (b) the User’s failure to meet platform system requirements or regional eligibility; (c) the User’s breach of a Platform Operator EULA. Nothing in this Section limits the Company’s liability for supplying Digital Products that do not conform to the contract at the time of delivery.

17.3 Consumer Rights Preserved

Nothing in this Section 17 limits or excludes any right to which a User may be entitled as a Consumer under mandatory provisions of Estonian law, including the Võlaõigusseadus, or under Directive 2011/83/EU. Nothing herein excludes liability for fraud, wilful misconduct, gross negligence, or for death or personal injury caused by the Company’s negligence.

18. Dispute Resolution

18.1 Amicable Resolution

In the event of any dispute, the User is encouraged to contact the Company in the first instance at [email protected]. The Company will acknowledge complaints within five (5) business days and aim to provide a substantive response within twenty (20) business days.

18.2 Consumer Dispute Bodies

If you are a Consumer and we cannot resolve a dispute through support,  you have the right to contact the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) located at Endla 10a, 10122 Tallinn, or via https://komisjon.ee. For legal persons and Business Users, all disputes shall be settled in the Harju County Court (Harju Maakohus) in Tallinn, Estonia.

18.3 Governing Law 

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia. 

19. General Provisions

19.1 Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of war, cyberattacks, distributed denial-of-service events, failures of Platform Operator infrastructure, sanctions-related payment restrictions, pandemic-related disruptions, or lawful governmental actions.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

19.3 No Waiver

The Company’s failure or delay in exercising any right under these Terms shall not constitute a waiver of that right.

19.4 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Acceptable Use Policy, AML and Compliance Statement,constitute the entire agreement between the Company and the User with respect to the subject matter hereof and supersede all prior agreements or representations.

20. Contact Us

Legal Entity:  MARKOEU OÜ

Registry Code:  17421421

Registered Address:  Harju maakond, Tallinn, Pirita linnaosa, Lodjapuu tee 101, 12113, Estonia

Website:  https://endngo.com

Legal & Compliance:  [email protected]

Customer Support:  [email protected]

Effective Date:  06 April 2026