Talk to a real person.

Your key is delivered by email the moment payment clears. In normal conditions that takes under five minutes. On launch days, when traffic spikes, it can take up to thirty minutes to reach you.

If it hasn’t arrived yet, do two things. First, check your spam or promotions folder — delivery emails from [email protected] sometimes land there. Second, sign in at /my-account/orders/ and open the order: the key panel is revealed there too, so you don’t actually need the email to redeem.

Still nothing after thirty minutes? Write to [email protected] with your order number and we’ll resend within the working day.

Yes. A key is just a string of characters, so once you have it you can send it on however you like — over a chat app, by email, written on a postcard if you’re feeling traditional.

Two things to tell the recipient before they redeem. One, ask them to read the activation instructions on the product page first — some keys go through a publisher launcher rather than Steam, and the steps differ. Two, the region restriction on the product page applies to whoever activates the key, not to you. If they’re in a different country, double-check it’s a supported region.

We don’t run a wrapped “send as gift” flow today. If that’s something you’d like to see, let us know at [email protected].

Once the key is revealed — meaning you’ve clicked through to view it or it’s been redeemed — the order is considered consumed and we can’t change it. That’s how digital licence keys work everywhere, not just here.

If the key is still unrevealed and it’s within 14 days of purchase, write to [email protected] with your order number and ask us to cancel. We’ll void the key on our side and refund to your original payment method.

Bought the wrong region or the wrong edition? Same path — email us, don’t reveal the key, and we’ll get you sorted.

That’s frustrating, and it’s rare — we test-activate samples from every batch before keys reach the shelf — but it does happen. Here’s the fastest fix.

Email [email protected] with your order number and a screenshot of the platform’s error message (Steam, Epic, Ubisoft Connect, etc.). The screenshot matters: it shows the timestamp and the platform’s exact wording, which is what we need to raise a claim with the supplier.

From there we either replace the key from the same batch within a working day, or, if no replacement is available, refund to your original payment method per our refund policy. You don’t need to argue the case — “already used” is a defect, not a buyer’s-remorse situation, and we treat it as such.

Activating a Steam key takes under a minute:

1. Open the Steam desktop client and sign in.
2. In the top menu choose Games → Activate a Product on Steam…
3. Click through the wizard and paste your key when prompted.
4. Steam will tell you immediately whether the key is valid. If it is, the game is added to your library and the download starts.

A few notes. Steam keys are case-insensitive but include the dashes when you paste. If Steam says the key has already been redeemed, stop and write to [email protected] — don’t try a second account, that won’t help. And if you bought a region-coded key, make sure your Steam account country matches what the product page said.

Region info is shown on every product page and again at checkout, in plain language — “Activates in: EU only”, for example. We surface it twice on purpose, because a region mismatch is the single most common reason a key fails to redeem.

If you’ve hit a region block and you haven’t revealed the key yet, you’re covered. Write to [email protected] within 14 days of purchase, quote your order number, and we’ll refund per our refund policy.

If you’ve already revealed the key, EU consumer law (CRD Art. 16(m)) treats it as consumed and we can’t refund. In that case your best route is to gift the key to someone in the supported region or list it on a peer-to-peer marketplace.

Steam Guard prompting you for a code during activation is normal — it’s Steam verifying it’s really you, not a sign that anything is wrong with the key. Open the Steam mobile app, copy the rolling code, paste it into the prompt, and you’re through.

If you’ve lost access to the authenticator (new phone, deleted app, etc.) Steam has to reset it on their side; we can’t do that for you. Their recovery flow is at help.steampowered.com — pick “I can’t use my Steam Guard Mobile Authenticator.” Once you’re back in, the key activates as normal.

Your purchase from us is unaffected by the 2FA reset — the key sits on your order page until you’re ready.

Yes, within 14 days of purchase, provided you haven’t revealed or redeemed the key. Email [email protected] from the address on the order, include the order number, and we’ll void the key and issue the refund.

Important caveat: once the key has been revealed — meaning you’ve clicked through to view the characters — EU consumer law (Consumer Rights Directive Art. 16(m)) treats it as consumed digital content, and the right of withdrawal no longer applies. We can’t refund a revealed key on change-of-mind grounds. You agree to this at checkout, where we ask you to confirm you understand the right of withdrawal is waived on reveal.

A revealed key that doesn’t work is a different story — see “My key didn’t work” below.